Refund policy

30-Day Return and Money-Back Guarantee

We want you to feel confident trying EUNARIA. You may request a return or refund within 30 days after your order is delivered.

To request assistance, email hello@eunaria.com with your order number and a brief explanation of your request. Do not return any products before contacting us. Returns sent without prior authorization might not be accepted.

30-Day Satisfaction Guarantee

If an EUNARIA product does not earn a place in your daily ritual, contact us within 30 days of delivery. Opened products may qualify under our satisfaction guarantee.

The satisfaction guarantee is limited to one refund per product per customer or household. Bundles are treated as one product for this limit. We reserve the right to refuse claims involving suspected misuse, fraud, or repeated refund requests.

We may ask for photographs, the product lot number, or for the product to be returned before approving a refund. If a return is required, we will provide the correct return address and instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item is damaged, defective, or incorrect, contact hello@eunaria.com within 30 days of delivery.

Include your order number, a description of the issue, and clear photographs of the product and packaging. If your claim is approved, we will offer a replacement or refund at no additional cost.

Lost Packages

If your package appears to be lost in transit, contact us no later than 30 days after the estimated delivery date. We will investigate the shipment and, when approved, provide a replacement or refund.

Exceptions

We cannot provide refunds or free replacements when:

• An incorrect or incomplete delivery address was supplied at checkout
• A delivery was refused or left unclaimed
• The request is submitted outside the applicable 30-day period
• The claim shows evidence of misuse, fraud, or repeated abuse of this policy
• A gift card was purchased

Any reshipping costs resulting from an incorrect address, refused delivery, or unclaimed package may be the customer’s responsibility.

Subscription Orders

Subscription orders are covered by this policy, subject to the limits above. Cancelling a subscription does not automatically cancel or refund an order that has already been processed. Please cancel, pause, or skip before the next scheduled order is processed.

Return Shipping

If a return is required because an item was damaged, defective, or incorrect, EUNARIA will cover the authorized return cost.

For other approved returns, return-shipping costs may be deducted from the refund or remain the customer’s responsibility. Original shipping charges, if applicable, are not refundable.

Exchanges

We do not offer direct exchanges. If approved, we may issue a refund or replacement depending on the circumstances.

Refunds

We will notify you when your request and any required return have been reviewed. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, contact hello@eunaria.com.