Shipping policy

Shipping Policy

Shipping Area

EUNARIA currently ships only to the contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, military bases, or international destinations.

Shipping Cost

Standard shipping is free on all EUNARIA orders within our shipping area.

Processing and Delivery Times

Orders generally require 1–5 business days for processing and fulfillment before shipment.

After shipment, standard delivery generally takes 2–4 business days. Most orders therefore arrive within approximately 3–9 business days after being placed.

Business days exclude weekends and U.S. public holidays. Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, high order volumes, or other circumstances outside our control may affect delivery times.

Order Tracking

When your order ships, you will receive a shipping confirmation email containing tracking information. Tracking information may take up to 48 hours to update after the carrier receives the package.

Address Changes and Order Cancellations

Please review your shipping information carefully before completing your order.

If you notice an error, contact hello@eunaria.com immediately with your order number and the correct address. We cannot guarantee that an address can be changed or an order cancelled after it has entered fulfillment.

Customers may be responsible for reshipping costs when an incorrect or incomplete address was supplied, or when a package was refused or left unclaimed.

Lost, Damaged, or Incorrect Orders

If your order arrives damaged or incorrect, contact hello@eunaria.com within 30 days of delivery. Include your order number, a brief description, and clear photographs of the product and packaging.

If your package appears to be lost in transit, contact us no later than 30 days after the estimated delivery date so that we can investigate the shipment.

Please refer to our Return and Refund Policy for eligibility and additional details.

Subscription Orders

Subscription orders follow the same processing and shipping estimates. Each subscription delivery will be shipped to the address saved to the subscription at the time the order is processed.

Customers should update their subscription shipping address before the next scheduled order is processed. Updating an address afterward might apply only to future deliveries.

Contact

For shipping questions, contact hello@eunaria.com and include your order number.